Ordering
How do I place an order?
Choose a product, pick your quantity, colour and options, and add it to your order. When you’re ready, send the request with your contact details and delivery address. There’s no payment at this stage. We review your request, then send a digital proof and a final quote.
Is my order confirmed once I send the request?
Not yet. Sending the request starts the process. Nothing is produced until you’ve approved your proof and quote.
Is there a minimum order?
No. You can order as few as one piece of any product. The price each drops as your quantity goes up, and every product page shows the price at each quantity.
Can I get a sample first?
Yes. Most product pages have an “Order a sample” box. It adds one piece decorated with your logo to your order, so you can check the quality, colours and placement before the full run. The sample price is confirmed on your quote.
Can you find something I don’t see on the site?
Often, yes. Tell us what you’re looking for and we’ll see what we can source.
Pricing & payment
Are the prices on the site final?
Prices are estimates, before tax and shipping. Your final price is confirmed on your quote.
Can I see prices in US dollars?
Yes. Use the CAD / USD switch at the top of the page. Our catalogue is priced in Canadian dollars, so US dollar prices are estimates converted at today’s exchange rate. Your quote confirms the final amount.
Why does the price change with quantity?
Most products get cheaper per piece as your order grows. The price table on each product page shows the price at each quantity.
What’s the setup charge?
Some products have a one-time charge to prepare your logo for decoration. When a product has one, it’s included in the estimated total on the product page.
When and how do I pay?
After your order is approved, we email you the amount due and how to pay. You don’t pay anything when you send your request.
Artwork & proofs
What logo file do you need?
A vector file (.AI, .EPS or vector .PDF) prints best. A high-resolution PNG can also work. If you have them, include your brand colour codes (Pantone or HEX) and any notes on where the logo should go.
What if I don’t have a vector logo?
Send what you have. At checkout, choose “I need help with artwork” and we’ll take it from there.
How do I send my logo?
At checkout you can paste a link to your logo, or email it to info@ink2paperconsulting.com with your order number.
Will I see my logo on the product before it’s made?
Yes. We send a digital proof for your approval before anything is printed.
Production & delivery
How long will it take?
Production time varies by product. You’ll find it under “Decoration & specs” on each product page, and you can filter any category by “Need it fast?”. If you have a deadline, enter your in-hands date at checkout so we can plan around it.
How do I know when my order ships?
We’ll email you the carrier and tracking number when it ships. The tracking details also appear on your order’s tracking page.
Where can I see my order’s status?
Use the link in your confirmation email, or enter your order number on the support page.
Didn’t find your answer?
Ask us. A real person will reply.